I know the symptom but not the service. Where should I start?

Start at the department that matches what you are seeing, then read down to the service, then to the specific job. Each service page carries a symptom table that routes you further. If the symptom crosses two departments, which water damage usually does, the structural side leads and the rest follows it.

Can several of these services be done in one visit?

Yes, and combining them usually saves money because the teardown labor is shared. A roof replacement that already has the front cap off is the right moment to address the cap seam. We sequence the departments so a unit moves through once rather than coming back three times for related work.

Why does the hourly rate change depending on the service?

Because the tooling and the certification behind the hour change. A body hour uses the rack, the welder and the booth support crew. A mechanical hour uses scan tools, meters and LP certification. Diagnostic hours are the most expensive because they are pure investigation with no parts sale attached.

What is the difference between a service page and a job page here?

A service page routes. It takes a symptom, explains the boundaries of that service, and sends you to the right place. A job page commits. It names the parts, the failure modes, the labor hour range and the price band, and it is the page an estimator actually works from.

My repair is not on this list of seventy three. Now what?

Call it in and describe it. The list covers what we write on repair orders most often, not the outer edge of what the shop can build. One off fabrication, salvage rebuilds and unusual commercial upfits get scoped individually rather than fitted into a category that does not describe them.

Which of these services can go through an insurance claim?

Any of them, if a covered event caused the damage. The department does not decide that, the cause does. Collision, storm, hail, falling objects and vandalism are events. Rail wear, ultraviolet chalking and seals that took a compression set from age are maintenance, and no carrier pays for maintenance.

Do commercial accounts get scheduled differently from retail work?

Yes. Fleet units are staged so that no more than an agreed number are down at once, and the sequence is built around the operator's calendar rather than around ours. Purchase order and net 30 billing are available on established accounts, which retail work does not use.

Home

Every Repair Service OCRV Center Performs for Rancho Santa Margarita Owners

Written by Structural Repair Lead, Structural and Frame Lead, OCRV Center. Reviewed by Claims Coordinator

In shortOCRV Center runs six repair departments under one roof in Yorba Linda, from frame straightening to gelcoat polishing. This index lists all sixteen services and the seventy three jobs beneath them.

What repair services does OCRV Center offer?

OCRV Center performs collision and structural work, paint and body, interior rebuilds, roof and slide and awning work, mechanical and house systems, plus fabrication, detailing and inspection. Rancho Santa Margarita owners bring units to the Yorba Linda floor, where all sixteen services are performed under one roof.

Six departments, sixteen services, seventy three specific jobs
Body and paint bills at $210 per hour, mechanical at $260
Structure is verified before any cosmetic work begins
Nothing on this list is performed anywhere but the shop floor

Departments: 6Collision, paint, interior, roof and slide, mechanical, additional
Services: 16Each with its own scope, rate and turnaround
Specific jobs: 73The sub service level where the actual work is described
Written estimate: $150Credited in full against an authorized repair
Floor space: 35,000 sq ftFrame rack, downdraft booth and full coach bays

Last verified July 29, 2026

Most owners arrive knowing the symptom and not the department. A ceiling stain could be a roof seam, a vent flange, a slide topper that has pooled, or an air conditioner gasket that has flattened. Those are four different services on this list, priced at two different labor rates, and picking the wrong one costs a week.

This page is the index, not the sales pitch. It is organized the way the shop is organized, by department, then by service, then by the specific job that gets written on a repair order. Start with the department that matches your symptom and work down until the description sounds like what you are looking at.

Index

Schedule of work

Collision and StructuralThe collision and structural department holds the bays with the electronic measuring system, the anchoring bench and the heated composite room.Paint and BodyPaint and body is the department with the prep deck, the mixing room with retained formula records, the downdraft booth with heated cure, and the panel bench with separate aluminum and steel tooling.InteriorInterior work happens in the enclosed finish shop: Festool extraction at every cutting tool, a SawStop panel saw for sheet goods, an edge bander so cabinet edges are matched rather than trimmed, a track saw for cutting flooring around fixed cabinetry, and an industrial sewing and foam station for upholstery.Roof, Slide and AwningThis department owns everything on the outside of the unit that moves or gets walked on.Mechanical and SystemsThe systems department is the instrument room of the building.AdditionalThis grouping is honest about being a grouping.Collision RepairCollision repair at OCRV Center starts with one call: did the impact stop at the skin, or did it move something the vehicle depends on.$1,000 to $150,000+Frame and StructuralFrame and structural repair covers everything below and behind the skin that holds a vehicle in shape: rails, crossmembers, subframes, cradles and unibody shells.$3,000 to $20,000+FiberglassFiberglass repair at our Yorba Linda facility covers gelcoat cracks, punctures, separated laminate, wet core and whole panel replacement on coaches from Rancho Santa Margarita.$750 to $25,000+Paint and RefinishingPaint and refinishing decisions turn on blend area rather than colour.$500 to $35,000+Body RepairBody repair covers damage that stayed in the outer skin and its mounts: dents, torn panels, crushed bumpers and damaged wheel arches.$400 to $15,000+Interior RemodelingInterior remodeling and repair covers floors, cabinets, wall and ceiling panels, upholstery, countertops and lighting inside a coach.$500 to $50,000+Roof RepairRoof repair and replacement covers membrane, decking, vents, skylights and the sealant that holds it all together.$500 to $18,000+Slide OutSlide out repair covers the mechanism, seals, room structure and drive motors that let a room travel through the sidewall.$400 to $8,500+AwningRV awning repair covers canopy fabric, torsion arms, drive motors, wind sensors and the wall rail everything hangs from.$400 to $3,500 ElectricalRV electrical repair covers 12 volt house circuits, 120 volt shore power, battery banks, solar arrays, inverter chargers and the distribution behind all of it.$285 to $12,000+GeneratorGenerator repair covers scheduled service, engine and alternator overhaul, and complete set installation on RVs and commercial units.$400 to $8,500+PlumbingRV plumbing repair covers fresh water lines and pumps, black and gray tanks, water heaters, fixtures and the valves between them.$285 to $8,500+ApplianceRV appliance repair covers absorption and compressor refrigerators, ranges and cooktops, microwaves, rooftop air conditioners and furnaces.$200 to $5,500+Custom FabricationCustom fabrication covers bumpers and racks, bay and cargo storage, one off modifications and structural welding on RVs and work vehicles.$750 to $50,000+DetailingDetailing and reconditioning covers full interior and exterior cleaning, oxidation removal on chalked gelcoat, ceramic coating and clouded headlight lenses.$300 to $6,500+Inspection and EstimatingNo.$150 to $1,200 Mechanism RepairA grinding or ratcheting sound that gets louder near the end of travel$500 to $8,500+Seal and GasketA dark stain on the carpet or vinyl right where the slide floor meets the main floor$400 to $3,000 Room StructureThe floor of the slide room flexes underfoot near the outboard wall$1,500 to $7,500 Motor and GearboxOne click from the wall switch and then silence$500 to $4,500 Minor CollisionA gouge or scrape across a fiberglass sidewall that has not gone through to the substrate$1,000 to $6,500 Major CollisionA door, bay or slide opening that no longer closes on both catches$6,500 to $60,000+Full RestorationThe shell is open to weather across more than one wall or the roof$25,000 to $150,000+Frame StraighteningUneven tire wear that returns within a few thousand miles after an alignment$3,000 to $18,000+Chassis AlignmentThe trailer follows visibly off to one side of the tow vehicle track$2,000 to $12,000+Subframe RepairA slide room that has visibly dropped at its outboard edge when extended$2,500 to $14,000+Unibody StraighteningA sliding side door that catches at the top or will not latch closed$2,500 to $15,000+Damage AssessmentAn adjuster has written an estimate without the vehicle being opened up$285 to $2,500 RV and Camper FiberglassFine cracks radiating out from a ladder mount, a compartment hinge or a clearance light$750 to $12,000+DelaminationA long shallow wave along the sidewall that only appears in low angle sun$1,500 to $20,000+Cracks and HolesA white star with legs running out of a single impact point$600 to $5,500 Panel ReplacementA wall that flexes visibly when you push on it with a flat hand$4,500 to $25,000+Restoration and RefinishingWhite powder on your hand or your rag after touching the side of the unit$2,500 to $14,000+Full Unit RepaintClear coat peeling in sheets across the roofline and down the upper sides$5,000 to $35,000+Spot Repair and BlendingA door ding or a cart strike in the middle of an otherwise perfect side$500 to $5,000+Color MatchingA replacement compartment door delivered in the factory color that looks wrong against the body$500 to $3,500 Custom Paint and GraphicsA factory decal package that has cracked, faded and started peeling at its edges$1,500 to $12,000+Post Refinish CorrectionA finish with visible texture in reflections, so straight lines in a reflection look wavy$600 to $4,500 Dent RemovalA soft round depression in the sidewall with the gloss still intact$400 to $4,500 Panel ReplacementA soft area of wall the size of a door that flexes under hand pressure$1,200 to $15,000+Bumper WorkA rear tube bumper that sags on one side or has dropped at a weld$600 to $6,500 Fender and QuarterA scrape along the lower wheel opening with the gelcoat cut through to the laminate$750 to $8,500+Full RemodelsCabinet doors that no longer line up because the boxes have racked on the road$1,500 to $50,000+CabinetsA cabinet door that swings open on its own while driving$500 to $7,500 FlooringA spot that gives underfoot in front of the shower or the toilet$750 to $9,500+Walls and CeilingsA ceiling that droops or ripples between the roof vent and the wall$500 to $5,500 UpholsteryCracking along the front edge of a seat cushion where the coating has failed$750 to $8,500 CountertopsA crack running diagonally out from the inside corner of a sink cutout$600 to $6,000 LightingLights at the rear of the coach dimming when the water pump or the furnace fan starts$300 to $3,500 Rubber MembraneA brown ring on the ceiling panel that grows a little after every rain$750 to $8,500+Fiberglass RoofA hairline crack running away from a corner of the air conditioner opening$1,200 to $12,000+Hail DamageRound dimples in the membrane spaced roughly evenly across open areas$1,500 to $18,000+Vents and SkylightsA ring of staining on the ceiling panel around a vent garnish$250 to $2,500 Full ReplacementMultiple soft areas underfoot in different parts of the roof$3,500 to $18,000+FabricA long split running the length of the canopy along an old fold line$400 to $2,500 Arms and SpringsOne arm visibly bowed or kinked when the awning is extended$500 to $3,500 Motor and SensorThe switch clicks and the awning does not move$450 to $3,000 Complete AssemblyBent arms, torn fabric and a loose wall rail all present at once$900 to $4,500 12 Volt SystemsInterior lights dim noticeably every time the water pump kicks on$285 to $5,000+120 Volt SystemsThe coach runs fine on the generator but half the outlets are dead on shore power$285 to $5,500+Battery and ChargingThe bank shows full at bedtime and reports twenty percent before breakfast with nothing running$500 to $5,500 Solar and ControllersThe controller reads zero amps at noon on a cloudless day$1,500 to $12,000+Inverters and ConvertersThe unit beeps and drops out the moment the microwave starts, then recovers on its own$750 to $4,500 Wiring and PanelsA hot plastic or fishy chemical smell in the cabinet holding the load center$400 to $4,500+Generator MaintenanceThe set cranks strongly and will not fire after a winter of storage$400 to $1,800 Repair and OverhaulThe engine runs smoothly and there is no voltage at any coach outlet$800 to $8,500+Generator InstallationA fifth wheel or trailer with no onboard power source and a growing appliance list$2,500 to $12,000+Fresh Water SystemThe pump kicks on for a second or two every few minutes with every tap closed$285 to $4,500 Waste Water TanksThe gray tank reads full again within a minute of dumping at the station$750 to $8,500+Water HeatersHot water on shore power but nothing at all when running on propane$350 to $4,500 Fixtures and PansThe toilet bowl is dry every morning and holds water fine during the day$200 to $5,500 Pumps and ValvesThe pump runs at a constant fast note and pressure at the taps stays weak$400 to $1,800 RefrigeratorThe box cools on shore power but never gets cold when it switches to propane$400 to $4,500 Stove and CooktopThe oven lights, burns for roughly ten seconds and goes out every time$350 to $2,500 MicrowaveThe turntable spins and the fan runs but food comes out as cold as it went in$250 to $1,500 Air ConditioningThe unit hums for a few seconds, then the breaker trips or it goes quiet$750 to $4,500 Furnace and HeatThe blower spins up and runs, but no flame ever arrives and it eventually shuts down$350 to $8,500+Bumpers and RacksThe factory rear bumper flexes visibly when a bike rack is loaded$1,500 to $10,000+Storage BuildsShelving has worked its mounting screws loose and moves when you push on it$750 to $7,500+ModificationsA previously cut opening has cracks radiating from its corners$1,000 to $50,000+WeldingA visible crack running up from a spring hanger or a suspension attachment$750 to $20,000+Full DetailDark vertical streaks running down the sidewalls below the roof edge$500 to $2,500 Oxidation RemovalWhite chalk transfers to your palm or a dark cloth from the sidewall$900 to $6,500+Ceramic CoatingWashing the coach has become an all day job you keep postponing$1,200 to $5,500 Headlight RestorationThe lens looks yellow or amber even right after washing the vehicle$150 to $600 Written EstimateYou have a claim number and no clear idea what the repair actually involves$150 to $150 Diagnostic and ScanA fault that appears and clears with no pattern anybody can describe$285 to $2,500 Buyer InspectionThe seller says everything works and cannot say when anything was last used$400 to $1,200 Claim DocumentationAn adjuster has been assigned and nobody has photographed the unit yet$150 to $1,500

How this index is organized

The shop is split into six departments because the tooling is different in each one. A frame rack and a spray booth cannot share a bay. A technician who traces a parasitic draw on a house bank is not the same technician who lays a three stage pearl. Organizing the site any other way would produce a menu that reads well and routes badly.

Under each department sit the services, and under each service sit the individual jobs. The service page is a router: it takes a symptom and points at the right job. The job page is where the parts, the failure modes, the labor hours and the price band live. If you already know what you need, skip straight to the job.

Department level: what tooling and which labor rate applies
Service level: a symptom table that routes you to the correct job
Job level: named parts, failure modes, labor hours and a price band

Collision and structural services

This is where a unit goes after an impact, and it is the department that decides whether everything downstream is worth doing. A coach that was hit hard enough to move a frame rail will never hold a panel gap or a seal line until the rail is back where the factory put it. Structure is measured against published dimensions on the rack before anyone talks about paint.

Fiberglass sits in this department rather than in paint because the failures are structural. Delamination is a bond failure between the outer skin and the Azdel or lauan substrate behind it, and repairing it means opening the wall, not spraying it. Three services live here and they cover thirteen distinct jobs.

Collision repair: minor impact damage, major impact rebuilds, and full vehicle collision restoration
Frame and structural repair: frame straightening, chassis repair and alignment, subframe repair, unibody straightening, and structural damage assessment
Fiberglass repair: RV and camper fiberglass repair, delamination repair, crack and hole and impact repair, full fiberglass panel replacement, and fiberglass restoration and refinishing

Paint and body services

Refinishing an RV is not refinishing a car with more square footage. A twelve year old coach has three different substrates on the same side, gelcoat on the cap, painted aluminum on the skirt and filon or fiberglass on the sidewall, and each of those takes color differently. Matching is done with a spectrophotometer and then confirmed against a spray out card held to the actual panel, because a paint code from 2013 will not match the panel it was sprayed on.

Body work covers the metal and composite repairs that do not require the frame rack. Two services here, nine jobs, and the split matters at estimate time because a bumper on a Sprinter and a bonded rear cap on a fifth wheel are priced on completely different logic.

Paint and refinishing: full vehicle paint jobs, spot repair and blend matching, custom color matching, custom paint and graphics, and post refinish paint correction and polishing
Body repair: dent removal and repair, panel replacement, bumper repair and replacement, and fender and quarter panel repair

Interior services

Interior work is where water damage ends up. A roof that leaked for two seasons does not present as a roof problem. It presents as a soft spot near the slide, a cabinet door that no longer closes, and a smell in the closet. By then the subfloor has delaminated and the lauan under the vinyl has gone dark, and the repair is a floor job with a roof job attached to it.

One service, seven jobs, and the range is enormous. A single cracked countertop and a full coach interior rebuild both live here. The department shares the body and paint rate because most of the labor is fabrication and finish work rather than diagnostics.

Interior remodeling and repair: full interior remodels, cabinet repair and refacing and replacement, flooring repair and replacement, wall and ceiling panel repair, upholstery repair and replacement, countertop repair and replacement, and lighting upgrades and repair

Roof, slide out and awning services

These three services share a department because they share a failure path. Water gets in at the roof, travels along a slide opening, and shows up somewhere nobody expected. An awning rail that has pulled away from the sidewall is a water entry point long before it is a fabric problem, and a slide that racks will chew a wiper seal in a season.

Three services, thirteen jobs. Roof work bills at the body and paint rate because most of it is membrane, decking and sealant labor. Slide and awning work bills at the mechanical rate because the failures are in drives, rails and torsion assemblies from Lippert, Power Gear, BAL, Carefree and Dometic.

Roof repair and replacement: rubber roof repair, fiberglass roof repair, hail damage roof repair, roof vent and skylight repair, and full roof replacement
Slide out repair: slide out mechanism repair, slide out seal and gasket replacement, slide out room structural repair, and slide out motor and gear repair
Awning repair: awning fabric replacement, awning arm and mechanism repair, awning motor and sensor repair, and full awning replacement

Mechanical and house systems services

An RV carries two electrical systems, a propane system, a fresh water system, a waste system and a set of appliances that were designed to run on any of them. Nothing else on the road is built that way. This department covers all of it, and it is the department where diagnostic time actually earns its keep, because chasing an intermittent fault by replacing parts is the most expensive way to fix anything.

Four services and nineteen jobs, the largest group on the site. Named systems we see constantly include Onan and Cummins generator sets, Magnum and Victron and Xantrex inverter chargers, Norcold and Dometic refrigerators, Suburban and Truma water heaters, and Atwood furnaces.

Electrical repair: 12 volt electrical systems, 120 volt electrical systems, battery and charging system repair, solar panel installation and repair, inverter and converter repair, and wiring and fuse box repair
Generator repair: generator maintenance, generator repair and overhaul, and generator installation
Plumbing repair: fresh water system repair, waste water tank repair, water heater repair and replacement, toilet and sink and shower repair, and pump and valve repair
Appliance repair: refrigerator repair, stove and oven and cooktop repair, microwave repair, air conditioner repair and service, and furnace and heating system repair

Fabrication, detailing and inspection services

The last department holds the work that does not follow a damage event. Custom fabrication builds the thing that does not exist yet: a bumper that will carry a spare and a receiver, a bay that will hold a generator that was never meant to fit, a weldment that turns a cargo van into a working shop. Detailing brings a chalked sidewall back rather than repainting it, which on a sound gelcoat surface is a fraction of the cost.

Inspection and estimating is the front door for everyone else. A written repair estimate documents scope before any work starts. A diagnostic buys technician time on a fault nobody can name yet. A buyer inspection is what you do before you hand over money for somebody else's coach.

Custom fabrication: custom bumpers and racks, custom storage solutions, custom modifications, and welding and metal fabrication
Detailing and reconditioning: full interior and exterior detailing, RV oxidation removal and gelcoat restoration, ceramic coating, and headlight restoration
Inspection and estimating: written repair estimate, in depth diagnostic and scan, in shop pre purchase RV inspection, and insurance claim damage assessment and documentation

Which department owns the job you have

Owners route themselves wrong most often on water and on electrical. A wet carpet is almost never a plumbing job. An interior light that flickers is almost never a light. The table below is the routing we use at the front counter, and it is worth reading before you call, because the department determines both the rate and the queue.

Where a job crosses two departments, and many do, the structural side leads. Frame before body, body before paint, paint before detail. Systems get tested after reassembly rather than before, because a slide that works on the bench does not prove anything about a slide bolted into a wall that has just been rebuilt.

Symptom to department routing
What you are seeing	Department	Rate
Panel gap changed after an impact	Collision and structural	$210 per hour
Ceiling stain, soft spot in the floor	Roof and slide, then interior	$210 per hour
Sidewall bubbling or a hollow sound when tapped	Fiberglass, in collision and structural	$210 per hour
Color mismatch after somebody else repaired it	Paint and refinishing	$210 per hour
Slide grinds, stalls or runs crooked	Roof, slide and awning	$260 per hour
Nothing works on shore power but the batteries are fine	Mechanical and house systems	$260 per hour
Generator starts then drops the load	Mechanical and house systems	$260 per hour
Chalky white residue that rubs off on your hand	Detailing and reconditioning	$95 per hour
An intermittent fault nobody has been able to name	Diagnostics	$285 per hour

What every service on this list has in common

Four labor rates cover the entire list, and the rate is set by the department that performs the work rather than by the vehicle. Body and paint is $210 per hour. Mechanical and electrical is $260. Diagnostics, scan and programming is $285 with a one hour minimum. Detail is $95. Parts and materials carry their own line, and sales tax applies to those rather than to labor.

Every job starts the same way. The unit comes to the shop, gets walked and photographed, and a written repair estimate is produced for $150 that is credited in full against an authorized repair. Nothing on this list is performed at a customer address, in a storage lot or in a campground, and the reasons are physical rather than commercial.

Appendix

Appendix: questions and answers

I know the symptom but not the service. Where should I start?: Start at the department that matches what you are seeing, then read down to the service, then to the specific job. Each service page carries a symptom table that routes you further. If the symptom crosses two departments, which water damage usually does, the structural side leads and the rest follows it.
Can several of these services be done in one visit?: Yes, and combining them usually saves money because the teardown labor is shared. A roof replacement that already has the front cap off is the right moment to address the cap seam. We sequence the departments so a unit moves through once rather than coming back three times for related work.
Why does the hourly rate change depending on the service?: Because the tooling and the certification behind the hour change. A body hour uses the rack, the welder and the booth support crew. A mechanical hour uses scan tools, meters and LP certification. Diagnostic hours are the most expensive because they are pure investigation with no parts sale attached.
What is the difference between a service page and a job page here?: A service page routes. It takes a symptom, explains the boundaries of that service, and sends you to the right place. A job page commits. It names the parts, the failure modes, the labor hour range and the price band, and it is the page an estimator actually works from.
My repair is not on this list of seventy three. Now what?: Call it in and describe it. The list covers what we write on repair orders most often, not the outer edge of what the shop can build. One off fabrication, salvage rebuilds and unusual commercial upfits get scoped individually rather than fitted into a category that does not describe them.
Which of these services can go through an insurance claim?: Any of them, if a covered event caused the damage. The department does not decide that, the cause does. Collision, storm, hail, falling objects and vandalism are events. Rail wear, ultraviolet chalking and seals that took a compression set from age are maintenance, and no carrier pays for maintenance.
Do commercial accounts get scheduled differently from retail work?: Yes. Fleet units are staged so that no more than an agreed number are down at once, and the sequence is built around the operator's calendar rather than around ours. Purchase order and net 30 billing are available on established accounts, which retail work does not use.

Next step

Open a file on this repair

Tell us the vehicle, what happened and whether a claim is open. We will tell you what the scope looks like and what it takes to get you back on the road.

Request a Quote

Or call (949) 799-3387