What We Collect, Why We Collect It, and Who Sees It

Most of it comes from you directly, either through the quote form, by email, over the phone or at the counter. That includes your name, telephone number, email address, the vehicle year, make, model and identification, a description of the damage, and any photographs you send. Where a claim is open it also includes the claim number, the carrier, the adjuster contact and the deductible and valuation basis shown on your declarations page.

Some of it is generated here. Intake photographs, moisture readings, tap test findings, frame measurements, the written scope, the parts list and the invoice all become part of a repair file that exists because a repair happened. Standard web server logs record requests to this site, including an address and a browser identifier, which is what any web server records.

• From you: contact details, vehicle identification, damage description, photographs
• From a claim: claim number, carrier, adjuster contact, deductible and valuation basis
• Generated here: intake documentation, measurements, scope, parts list, invoice
• From the website: standard server request logs

Your carrier sees what a claim requires, which is the scope, the supporting documentation and the invoice. Parts suppliers see what they need to supply a part, which is usually a vehicle identifier and a part reference rather than your name. A sublet vendor doing specialist work on your unit sees what the job requires. Payment processors see what a transaction requires and nothing about the repair.

Nothing is sold. There is no sale of personal information and no sharing for cross context behavioural advertising, and there is no arrangement under which a marketing company receives a list of customers from this shop. If a legal obligation ever compelled disclosure, that would be complied with, and the categories above are the whole of the routine picture.

• Your insurance carrier and adjuster, where a claim is open
• Parts suppliers and sublet vendors, limited to what the work requires
• Payment processors, limited to transaction data
• No sale, and no sharing for cross context behavioural advertising

Every job is photographed. That documentation protects you on a claim and it protects us on a dispute, so it is not optional. What is entirely your choice is whether any of it appears publicly. Nothing is published on this site, on a social channel or in a case study without your explicit agreement, and commercial and municipal units are generally excluded from publication as a matter of course.

If you would rather your vehicle never appear anywhere publicly, say so once and it is recorded on the file permanently rather than depending on somebody remembering. Where a plate, a business name or an interior detail would identify you in an image that is otherwise useful, that detail is obscured before anything is published.

This site is built as static pages and does not depend on advertising technology to function. No third party advertising pixel is embedded and no cross site tracking identifier is set for marketing purposes. Where aggregate traffic measurement is used it is limited to counting page requests and referrers, which tells us which pages answer a question and which ones fail the reader.

Your browser can block whatever it likes without breaking anything on this site. Navigation, the search field, the calculators and every content page work with scripting restricted, because a page whose text depends on a script is a page that is unreadable to a screen reader having a bad day.

Repair records are retained because California requires a registered repair facility to keep them, and because a repair file is the evidence that settles a question about work done two years ago. That includes the estimate, the authorization, the documentation and the invoice. Keeping them shorter would leave you without the record at exactly the moment you need it.

Enquiries that never became repairs are kept for a shorter period, long enough for you to come back and pick up the conversation without starting over. Server logs are kept for a short operational window. Job applications sent to a department lead stay on file so that leads can revisit them when a bench opens, and you can ask for yours to be removed at any point.

California residents may request the categories and specific pieces of personal information held about them, ask for a correction, and ask for deletion. Deletion has a limit worth stating plainly: records the state requires a repair facility to retain cannot be deleted on request while that obligation stands, and a live claim file cannot be deleted while the claim is open. Everything outside those constraints can be.

Requests go to the shop email or to the counter during posted hours. You will not be treated differently for making one, and no request requires an account, a portal or a form. A person reads it and replies, which is the same way every other message to this shop is handled.

1. Email the request, stating what you want: access, correction or deletion.
2. Identify the vehicle or the repair order so the right file is found.
3. Expect a reply within a reasonable period during posted business hours.
4. Where a legal retention obligation blocks deletion, the reason is stated in writing.