The Channels This Shop Posts To, and What Each One Is For

The four channels are not the same content reposted four times. Instagram gets stills where the detail survives compression: a rail with rounded teeth, a delamination boundary chalked out, a corrosion bloom around a fastener. YouTube gets anything that needs length or motion, which means slide cycling, water testing and booth sequencing. Facebook gets finished units and shop notices such as holiday closures. Yelp is reviews.

Splitting them that way is deliberate. A twelve second clip of a slide cycling proves nothing, and a still frame of a water test proves less than nothing, because the leak only appears while the water is running.

Nothing identifiable goes up without the owner saying yes first. When a unit is posted, plates, serial numbers and door decals are cropped or blurred, because those are the details that let somebody order parts against your unit or identify where it is stored. On fleet and municipal work we also remove agency markings unless the agency has asked us not to.

We do not post damage from an open insurance claim while the claim is open. An adjuster reading a public post about a unit they are still evaluating helps nobody, least of all the owner.

People sometimes describe a problem in a comment and ask what it will cost. We will always answer in general terms, but a real answer needs the unit in front of somebody. A slide that binds at the end of travel can be a gear pack, a rail, a room that has racked, or a floor that has gone soft under the inner edge, and those four have very different price bands.

Anything about your own unit should come by phone or through the contact form so it lands in a file with a date on it. That matters most when insurance is involved, because a documented timeline is frequently the difference between a supplement being accepted and being argued about.

We do not curate Yelp and we do not ask for reviews selectively. A shop that only solicits reviews from jobs that went well produces a rating that tells a reader nothing. The honest position is that a body and structural shop working on units worth six figures will have unhappy customers, usually about schedule rather than workmanship, because parts backorders on a discontinued cap can add weeks nobody predicted.

There is no aggregate rating published on this site, deliberately. If you want to know what people say, read the reviews themselves rather than a number we selected.

If footage or stills of your unit exist, you can have them. Owners regularly want the teardown frames for their claim file, and those frames are frequently the strongest evidence available that damage extended past what the outside suggested. We provide them at full resolution rather than the compressed version a social platform serves.

Ask for them by phone with your repair order number. There is no charge for copies of documentation from your own job, which is a different thing from an estimate or a diagnostic, both of which are billed and credited against an authorized repair.