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OCRV Center
Case Studies

File 02: A Living Room Slide That Came Back Out of Square

Written by RV Systems Lead, RV Systems and Electrical Lead, OCRV Center. Reviewed by Claims Coordinator

In shortStorage lot contact on an extended room, and teardown found rail wear that predated the impact. Fifty three labor hours across nineteen shop days, eleven waiting on a rail.

What did a racked fifth wheel slide room take to repair?

Fifty three labor hours across nineteen shop days at Yorba Linda, with eleven of those days spent waiting on a backordered rail. Teardown showed one drive side had been carrying the room before the storage lot contact, so both rails and gear packs were replaced as a set.

  • Metallic dust under one rail and none under the other
  • The outboard corner post of the room box had cracked
  • A chewed wiper seal had already dampened the slide floor edge
  • Both sides replaced as a set, then resynchronized
Unit
36 foot bunkhouse fifth wheelTwelve foot living room slide on a Schwintek in wall drive
Labor
53 hours41 mechanical and electrical at $260 per hour, 12 body at $210 per hour
Shop days
19Eleven of them waiting on a rail from Lippert
Carrier
MercuryContact damage covered; the pre existing rail wear was not
Scope changer
Damp slide floor edgeFound under the chewed wiper seal once the room was out

Last verified

The unit arrived because a room would not seat. Something had made contact with the rear outboard corner of the extended living room slide in a storage lot, and afterward the room came in crooked and left a visible gap along the top seal. The owner assumed a bent frame on the room. It was not that, and the actual finding was more interesting and more expensive.

This file records what the measurement showed, what the two rails looked like side by side, and how a covered contact claim ended up sitting next to work the carrier correctly declined.

01

What came in and what the first measurement said

A 36 foot bunkhouse fifth wheel, six model years old, with a twelve foot living room slide driven by a Schwintek in wall system. Twelve feet is at the upper end of what that drive is comfortable with, especially on a room carrying a sofa and part of a kitchen wall, and that fact is relevant to everything that follows.

We cycled the room on level and measured the leading edge at both top corners at three points through travel. The rear corner was running roughly five eighths of an inch behind the front by the end of travel. Anything past a quarter inch will chew a wiper seal, so the seal damage the owner had noticed was a symptom rather than a cause. The contact damage itself was a scuff and a crease at the corner.

02

What both rails looked like with the room on stands

The room came out onto stands, which is the only way to see a Schwintek rail along the section that carries load. The difference between the two sides was not subtle. The front rail had a bright wear band and a floor of metallic dust beneath it; the rear rail was comparatively clean. On the front gear pack, three tooth crowns had rounded over to the point where engagement was shallow.

That pattern reads in one direction only. A clean side is a side that has not been doing the work, which means the other side has been carrying the room, which means the room has been running slightly out of sync for a considerable time. The storage lot contact did not cause that. What it did was push the geometry far enough past tolerance that the seal finally failed and the owner noticed.

Note

Metallic dust under one rail with a clean opposite side is the single most diagnostic thing in a slide bay. It tells you the wear pattern is asymmetric before you measure anything.

03

The finding that grew the scope

With the room out, the leading edge of the slide floor read damp on a pin meter over a section about thirty inches wide. The chewed wiper seal had been letting water past for long enough to wet the decking edge, and the material had begun to delaminate at the plies. This was not visible with the room installed and it was not in the original estimate.

It also had to be dealt with then or never, because the only time that edge is accessible is with the room on stands. So a section of decking was cut out and replaced, the edge was sealed, and the new wiper seal went on against sound material. Adding it cost eight hours. Deferring it would have meant a second room removal within two years, which is a great deal more than eight hours.

04

How the claim split, and why that was correct

The carrier covered the contact damage: the corner post crack, the scuff and crease, the refinish on the affected panel. They declined the rail and gear pack replacement, and they were right to. Rail wear across a season of cycles is deterioration, not a loss event, and no amount of arguing changes that. We did not try, and we told the owner the answer before the file was submitted.

What the documentation did achieve was a clean split. The measurement record showed the asymmetric wear pattern and the dust distribution, which established that the wear predated the contact rather than resulting from it. That kept the covered portion clean and it kept the declined portion from being disputed later. Owners generally prefer a clear line to an optimistic one.

05

Delivery, and the habit that would have prevented most of it

Fifty three labor hours: forty one in the mechanical and electrical department at $260 per hour and twelve body hours at $210 for the corner post and refinish. Nineteen shop days, of which eleven were a rail on allocation from Lippert. On delivery the room measured within an eighth of an inch at both corners on the first, fifth and tenth cycle.

The habit worth taking from this file is levelling. A twelve foot room run repeatedly on an unlevel pad loads one rail far harder than the other, which is exactly the asymmetric wear we found. The second habit is stopping when a room starts to sound different. Neither costs anything, and together they are most of the difference between a seal job and a rail job.

Job file

The job on paper

Work order summary
ItemDetail
DamageLow speed contact with the rear outboard corner of an extended living room slide in a storage lot, after which the room ran out of square and would not seat at the top seal.
ScopeRemove the room to stands and measure travel at both top corners; Replace both Schwintek rails and both 40 tooth gear packs as a set; Repair the cracked outboard corner post of the room box; Replace the chewed wiper seal and the top bulb seal; Replace a damp leading edge section of slide floor decking; Resynchronize both drives and cycle test with corner measurement
Labor hours53
Shop days19
CarrierMercury
OutcomeRoom travel equalised within an eighth of an inch at both corners across ten cycles. Rail backorder accounted for eleven of the nineteen days.
One rail was clean and one was full of metallic dust. The clean side had been carrying the whole room, probably for a season before the contact ever happened. The impact just made it obvious.
Systems lead, OCRV Center
Appendix

Appendix: questions and answers

Why replace the clean rail as well as the worn one?
Because a fresh drive on one side running against a tired drive on the other side re creates the same asymmetry within a season. The clean rail in this file was not new; it was simply less loaded. Matching both sides to the same condition is what lets the resynchronization hold rather than drift back out.
Could the eleven day rail wait have been avoided?
Not once the part was on allocation, but it could have been disclosed earlier, and it was. Availability was checked before the scope was authorized rather than after teardown, so the owner knew the likely date at the outset. What we cannot do is manufacture a rail, and a shop promising otherwise is guessing.
Was the cracked room corner post repaired or replaced?
Repaired. The crack ran through the outer skin and into the post laminate but the post had not lost alignment, so it was ground back, laid up and refinished. A post that had deformed would have been replaced, which is a considerably larger job because the room box has to be opened from the inside.
How would an owner catch this before a seal failed?
Stand outside and watch the room move. Both top corners should lead by the same amount for the whole trip. If one is visibly behind by the end of travel, the drives are out of sync and the seal is already taking a diagonal load. Thirty seconds twice a season is enough to catch it.
Next step

Open a file on this repair

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